Return & Refund Policy
We want you to shop with confidence. If there is an issue with your order, we're here to help with a simple and transparent return, exchange and refund process.
Your Satisfaction Matters
Eligible products can be returned or exchanged within 7 calendar days from successful delivery, subject to the conditions mentioned below.
Same Product, But You Don't Like It?
If you receive the same product that you ordered but you are not satisfied with it, you can request a return or exchange within the applicable 7-day period.
In this situation, the applicable courier/shipping charges will be deducted from the refund or may be applicable for the exchange.
Was The Mistake Ours?
If you receive a wrong product, incorrect item, wrong size shipped by us, or an item different from what you ordered because of our mistake, we will take responsibility.
In verified cases, the applicable return, exchange or refund will be processed without charging you the return courier cost.
✅ When Can You Request a Return or Exchange?
A return, exchange or refund request may be considered in the following situations:
- Wrong product received.
- Wrong size received due to our packing/shipping mistake.
- Product received damaged during transit.
- Product has a verified manufacturing or functional defect.
- Product is significantly different from the product ordered.
- You received an incomplete order or missing item.
- You received the correct product but want to return/exchange it because you are not satisfied, subject to applicable courier charges.
📅 7-Day Return Window
Return or exchange requests must be raised within 7 calendar days from the date of successful delivery.
Requests submitted after the applicable return period may not be accepted.
📦 Product Condition
To be eligible for a return or exchange, the product should be returned in its original condition.
- Product should not be used, washed or intentionally damaged.
- Original packaging should be retained wherever applicable.
- Tags, accessories and complimentary items should be returned.
- The product should be securely packed for return shipping.
🎥 Please Record Your Unboxing Video
For your protection and to help us resolve product-related claims fairly, we strongly recommend recording a complete unboxing video immediately after receiving your parcel.
- Start recording before opening the parcel.
- Clearly show the courier/shipping label.
- Show all sides of the package and its seal.
- Open the parcel in one continuous recording.
- Clearly show the product received.
Unboxing evidence may be requested for claims involving wrong products, missing items, damage, defects or other delivery-related issues.
❌ Cases That May Not Be Eligible
A return or refund may not be accepted in situations such as:
- Return request raised after the 7-day return period.
- Product has been used, washed, altered or damaged after delivery.
- Damage caused by improper handling or misuse.
- Missing original packaging, tags or accessories where applicable.
- Customer selected the wrong size or product while placing the order.
- Minor colour differences caused by lighting, photography or screen settings.
- Product has been intentionally damaged or tampered with.
🔄 How To Request A Return or Exchange
Contact StyloKicks customer support within the eligible return period and provide the following information:
- Order ID
- Registered mobile number
- Reason for return/exchange
- Clear photos of the product
- Photos of the parcel, if applicable
- Unboxing video, if available or requested
Our team may verify the request before approving the return, exchange or refund.
🔁 Exchange Policy
Exchange is subject to product availability. If the requested replacement is unavailable, we may offer an alternative product with your consent or process a refund where applicable.
For customer-initiated exchanges where the same product was correctly delivered, applicable courier/re-shipping charges may apply.
💳 Refund Policy
Once an approved return is received and successfully verified, the applicable refund will be processed.
- Prepaid orders: refund will generally be processed through the original payment method.
- COD orders: refund may be processed through UPI, bank transfer or another approved payment method.
- Applicable courier/shipping charges may be deducted for customer-initiated returns.
- If the verified issue is caused by our mistake, return courier charges will not be charged to the customer.
⏱️ Refund Processing Time
After the returned product reaches us, it may be checked for its condition and eligibility before the refund is approved.
Once approved, the refund processing time may depend on the payment gateway, bank, UPI provider or other financial institution.
Every return, exchange and refund request is subject to verification. Please do not send a product back without first contacting StyloKicks customer support and receiving return instructions.
We're Here When You Need Us.
We value every StyloKicks customer and aim to make the return, exchange and refund process as simple and transparent as possible.